Customer Support Associate

Convera is seeking a Customer Support Associate. In this role, you will deliver high-quality customer and operational support across customer service, transaction processing, and collections activities. You will be responsible for handling customer enquiries, processing transactions accurately, resolving payment and account-related issues, and supporting internal stakeholders while ensuring compliance with company policies, procedures, and regulatory requirements. The role requires strong problem-solving skills, attention to detail, and the ability to manage competing priorities while providing timely, accurate, and customer-focused solutions. You will also contribute to continuous improvement initiatives, maintain accurate records, and collaborate with cross-functional teams to deliver efficient end-to-end customer and business outcomes. This is a hybrid work model (onsite 2-3 times per week), working hours Monday to Friday, 11 am – 7.30 pm.

Please note: For this position, we are unable to provide visa sponsorship now or in the future. Candidates must already have the permanent legal right to work in the country they apply to and be able to start and maintain employment without visa support from Convera.

You will be responsible for: