Customer Support Associate - Warsaw (hybrid) - Fluent in Polish and English

Customer Care Associate – Warsaw (hybrid) – Fluent in Polish and English

 

The Associate Customer Care role delivers high-quality, professional customer support while also supporting dealing desk transaction processing and collections-related activities.

 

Working with limited guidance, the hybrid associate applies established processes and tools and follows regulatory requirements to resolve customer enquiries, process transactions, and progress or collect overdue balances. The role requires strong judgment, accuracy, and customer focus, with clear escalation of higher-risk, complex, or sensitive matters to senior team members.

 

You will be responsible for: 

• Handle inbound and outbound customer interactions across phone, case and digital service channels.
• Resolve customer enquiries and issues using established processes, policies, and product knowledge, driving First Contact Resolution where possible.
• Process customer transactions accurately and efficiently in line with deal desk procedures and within service level agreements.
• Support sales, treasury, and internal partners by executing defined transacti