Customer Support Specialist

 

Customer Support Specialist - Singapore

 

Salary range $62,000 - $71,000 SGD ($5,100 - $5,900 per month)

 

Objectives of this role:

 

Customer Support & Case Management 

 

• Manage customer interactions across phone, case management, and digital channels. 
• Take ownership of complex customer enquiries and escalated cases, from investigation through to resolution. 
• Deliver timely, professional, and customer-focused solutions while balancing operational and risk considerations. 
• Act as an escalation point for customer, transaction, and process-related enquiries. 

 

Problem Solving 

 

• Analyze complex customer and operational scenarios to determine appropriate resolutions. 
• Identify potential risks, anomalies, and recurring issues, and escalate them when necessary. 
• Ensure adherence to regulatory, legal, and internal policy requirements