Customer Support Specialist (German or French speaker)

Working Model: Hybrid, with onsite working 2–3 days per week.
Working Hours: Monday to Friday, 10 am–7 pm.
Contract type: Full-time, Permanent

Please note: For this position, we are unable to provide visa sponsorship now or in the future. Candidates must already have the permanent legal right to work in the country they apply to and be able to start and maintain employment without visa support from Convera.

Convera is seeking a Customer Support Specialist (French or German speaker) to join the team in a critical individual contributor role that combines advanced customer support, transaction processing, and collections-related responsibilities. The Specialist will operate with limited supervision, applying sound judgment, strong operational expertise, and established procedures to resolve customer inquiries, manage escalations, process transactions, and support the resolution of overdue or exception positions. This role plays a key part in delivering service excellence, mitigating operational risk, and drivi