Payment Support Specialist

Working Model: Hybrid, with onsite working 2–3 days per week.
Working Hours: Monday to Friday, 10.30 am–7.30 pm.
Contract type: Full-time, Permanent
 
Please note: For this position, we are unable to provide visa sponsorship now or in the future. Candidates must already have the permanent legal right to work in the country they apply to and be able to start and maintain employment without visa support from Convera.

Are you passionate about delivering exceptional customer service and thriving in a fast-paced environment? As a Payments Support Specialist, you will be responsible for keying client transactions quickly and accurately. You’ll monitor payment processes, handle internal and external queries, maintain accurate records, and collaborate across teams to meet SLAs and uphold service standards. If you’re proactive, results-driven, with great attention to detail, we’d love to hear from you! 

You will be responsible for:

• Monitoring Payments case queue to ensu