Senior Account Manager

Senior Account Manager - Italy

The Account Manager is responsible for managing and growing relationships with a portfolio of clients across Italy. Acting as a primary point of contact for assigned customers, this role focuses on customer satisfaction, retention, account growth, and delivering excellent customer experience.

Working closely with internal teams and external partners, the Account Manager supports institutions in maximizing the value of Convera's solutions while identifying opportunities to expand services and strengthen customer relationships. This role combines relationship management, customer success, and commercial accountability to support customer and business objectives.

Key Responsibilities

Account Management

• Manage a portfolio of SMEs and Corporates customers across Italy
• Build and maintain strong working relationships with key customer stakeholders.
• Conduct regular customer meetings to review performance, discuss business needs, and identify opportunities to improve customer outcomes.
• Support customer retention and renewal efforts through proactive engagement and responsive account management.
• Manage incoming enquiries and requests from cu