Customer Service Representative (CSR)

Cool Willy's 
Location: 1435 S. Euclid Ave., Tucson, AZ 85713
Full-Time in office| Day Shift

Join a Team That Puts Customers First!

At Cool Willy's, we know that every great customer experience starts with the first phone call. We're looking for a friendly, energetic, and motivated Customer Service Representative (CSR) who thrives in a fast-paced environment, enjoys helping people, and is passionate about delivering exceptional service.

As the first point of contact for our customers, you'll play a vital role in creating a positive experience while helping homeowners schedule the HVAC, plumbing, and electrical services they need.

What You'll Do

• Answer a high volume of inbound customer calls with professionalism, enthusiasm, and empathy.

• Make outbound calls to follow up with customers, schedule appointments, confirm service, and support marketing campaigns.

• Schedul