Bill Pay Specialist
As a Bill Pay Specialist at Corcentric, you will join a collaborative team within an ambitious, entrepreneurial global organization. You will play a key role in executing accurate and timely bill payments, managing customer interactions, and supporting internal systems and processes to ensure seamless financial operations.
This position is a work-from-home opportunity. We are currently hiring out of the following locations:
- Omaha, Nebraska
- Des Moines, Iowa
- Cedar Rapids, Iowa
In order to be considered, you should be within a commutable distance to one of these key hiring markets, as there may be in-person training and team-building events from time to time.
This role reports to the Manager, Payments Operations within our Payment Operations Department. We’re a dedicated, down-to-earth group in a growing organization offering plenty of opportunity. We look forward to adding you into the mix!
As a Bill Pay Specialist, you will:
- Process payments through online portals and Interactive Voice Response (IVR) systems.
- Handle inbound and outbound calls using a soft-phone application.
- Build rapport with customers and resolve payment-related issues.
- Use Client Relationship Management (CRM) tools to manage daily workload and maintain accurate records.
- Navigate websites and search engines to collect payment contact information.
- Retrieve and analyze
