Senior EUC Support Engineer
Coretek is seeking a skilled EUC Support Engineer to join our Managed Services team. This role is responsible for the operational support, optimization, automation, and continuous improvement of customer end user computing environments built on Azure Virtual Desktop, Nerdio, and Citrix. The EUC Support Engineer works within our L3 team, supporting enterprise clients and delivering project work that keeps high-performance virtual desktop experiences reliable, secure, and aligned with industry best practices.
The ideal candidate combines deep virtual desktop expertise with a commitment to service excellence, strong troubleshooting ability, and a passion for automation and Infrastructure as Code. This role blends level 3/4 project-based work with operations and managed services engineering, supporting both daily incidents and long-term platform health, governance, and continuous improvement in a cloud-first, customer-obsessed environment.
EUC Operations & Support
- Provide Level 3 and Level 4 support and engineering expertise for managed Citrix and Azure Virtual Desktop environments.
- Troubleshoot and resolve complex virtual desktop, application delivery, user profile, session performance, and endpoint issues.
- Participate in escalation rotations and major incident response activities.
- Perform daily health checks, patching, upgrades, and incident remediation across hosted EUC environments.
- Ensure a
