Posted 7mo ago•Chicago, IL
Customer Service Specialist I
MiddleOn-site (Chicago)Salary undisclosed
Job Description
Location: Chicago, IL or Joliet, IL
Employment Type: Full-Time
Responsibilities
- Communicate with customers regarding shipment status, delivery schedules, and service-related inquiries.
- Coordinate with dispatchers, drivers, and warehouse teams to ensure timely pick-up and delivery of shipments.
- Support the team by obtaining proof of delivery, requesting invoices for settlements, and completing related tasks.
- Monitor transportation progress and proactively resolve any delays, service exceptions, or customer issues.
- Handle customer complaints or concerns in a professional manner and provide effective solutions.
- Maintain accurate and up-to-date records of shipments, delivery confirmations, and service requests.
- Manage data entry and maintenance by retrieving delivery orders from customers and updating the master file and TMS (Transportation Management System).
- Prepare and manage transportation-related documents, including Bills of Lading (BOLs), delivery orders, and invoices.
- Collaborate closely with the logistics and operations teams to enhance service efficiency and custom
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