Senior Specialist, Workforce Planning & Optimization(Hub Operations)

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

 

Position : Senior Specialist, Workforce Planning & Optimization(Hub Operations)

As the Workforce Planning & Optimization Specialist (HUB Operations), you will serve as the strategic labor and capacity planning backbone for Coupang’s HUB sortation facilities co-located within our Fulfillment Centers (FCs). You will own end-to-end capacity planning to ensure seamless downstream last-mile operations.

In this role, you will balance operational excellence with cost efficiency—modeling temp worker incentive structures, managing senior/perm labor ratios, optimizing Cost Per Hour (CPH) through precision rostering, and building analytics dashboards to drive quality an