Customer Operations Lead

Covalent builds workforce operations software for some of the world’s largest and most advanced manufacturers. Our platform helps industrial companies understand the capabilities of their workforce, develop and qualify people for critical work, and deploy the right people to the right jobs. We work with leading aerospace, defense, and industrial organizations to solve complex workforce challenges across hundreds of operations worldwide.

As a Customer Operations Lead, you will play a critical role in scaling how Covalent supports its customers and users. You will initially focus on strengthening our Support operation-while becoming a subject matter expert on the Covalent platform.

As you develop deep product and customer expertise, the role will expand into strengthening the feedback and quality loop between Customer-facing teams and Product/Engineering, followed by broader ownership of customer operations and scalable support programs.

We are looking for a proactive operator and problem solver who can improve how things work today as Covalent continues to scale.

This position is remote with potential for occasional travel based on business needs.

What You'll Do

This role is designed for growth. Your initial focus will be strengthening and scaling Covalent's Support operation. As you demonstrate strong performance, sound judgment, and deep product and customer expertise, you will have the opportunity to expand your scope across product