Lead Qualification Representative

Charlotte, North Carolina, United States

CPI Security, a leader in the security and automation solutions industry, is looking for a Lead Qualification Representative to join our growing team at our corporate headquarters in Charlotte, NC! This is more than “just a job” – it’s your chance for a fulfilling, purpose-driven career protecting what matters most. In this role, you will be the first point of contact for inbound and web inquiries, engaging prospects, qualifying interest, and handing off the right opportunities to our sales team. Customers come to you — and you’ll help make sure every lead is handled with energy, professionalism, and care.

What You'll Do:

• Respond to all inbound and web inquiries, including live chat, with a prompt, professional, and engaging approach
• Cultivate initial engagement with prospects in order to generate qualified opportunities
• Qualify incoming leads to ensure an optimal handoff to the sales team
• Devise and follow a process to ensure qualified leads are transferred to the appropriate department
• Pass qualified leads over to the sales team with complete, accurate information
• Ensure compliance with regulations and best practices fo