Customer Care Expert
Key Responsibilities
- Phone, email, and web support for Sales, Service, Distributors, Dealers, Direct Customers, and OEMs, providing information on lead times, the status of internal and external sales orders, return authorizations, and material shipments; coordinating and expediting shipments and materials; and tracking and managing internal and external customer issues through the Issue Resolution Tool.
- Manage allocated key accounts and regions, and back up other regions.
- Phone, email and web support to resolve outstanding invoicing issues.
- Work in cooperation with team members from Sales, Inside Sales and technical support to help resolve issues, and find improvements which increase ease of doing business, and prevent those issues arising again.
- Interface with Supply Chain & Engineering to coordinate shipments of material to meet customers’ requirements.
- Coordinate service/goods Inwards and other departments as necessary to coordinate the return of material for repair and or restock.
- Where necessary, effectively enter customer’s data, agreements, return authorizations, training registrations, sales orders and invoices in a timely fashion with focus on eliminating errors; using departmental service goals and objectives as a guideline to required performance.
- Enter and maintain Customer Master Data plus execution of relevant security checks.
- Participate in process improvement projects on an ad-hoc basis.
Qualifications
- Experience in similar field would be an advantage.
- Previous experience in direct talk-to customer is mandatory.
- Fluent language knowledge in French both in written and spoken.
Join the Panametrics Team!
At Panametrics, we develop advanced measurement and sensing technologies that help industries operate smarter, safer and more sustainably. As a global leader in gas, moisture and flow measurement, our solutions enable customers to monitor critical processes, improve efficiency and reduce environmental impact.
From helping oil and gas operators reduce emissions and supporting hydrogen production, to optimizing water and wastewater systems and improving industrial productivity, our technologies make a real difference every day. Across industries including energy, healthcare, manufacturing, power generation, renewables, steel, food and beverage, our innovations help customers solve some of their toughest challenges.
Working at Panametrics
Our people are at the heart of everything we do. We know that when colleagues feel supported, engaged and empowered, they do their best work. That's why we invest in health and well-being, recognise and reward talent, and develop leaders at every level who inspire others to grow, succeed and achieve their full potential.
We foster a culture of collaboration, innovation and continuous learning, where every employee is encouraged to contribute ideas, take ownership and make an impact.
