Founding Strategy & Operations
Founding Strategy & Operations
Cranston · San Francisco · In person
Compensation: $160,000–$190,000 base + equity
Cranston is building AI tax-preparation and review software for CPA firms. We’re a seven-person startup looking for an exceptional generalist to work directly with our founders and own how customers put our product to work.
This role requires someone who learns quickly, asks sharp questions, earns people’s trust, and follows through. You’ll get deeply familiar with our customers’ businesses, solve unfamiliar problems, and turn what you learn into better software and better ways of operating.
You don’t need to have worked in customer success, implementation, or tax. You do need a track record of taking on difficult work and making things happen.
Your first major responsibility will be helping accounting firms successfully adopt Cranston. You’ll work directly with firm owners and their teams, understand their workflows, guide them through the product, and resolve the obstacles that stand between a signed contract and productive use. Along the way, you’ll help shape our product and build the processes that allow us to grow.
WHAT YOU’LL DO
Own customer outcomes. Understand what each
