Retail Operations Manager/Sr. Manager
Create makes the best creatine on earth, and we think everyone should be taking it. Founded three years ago in a NYC apartment kitchen, we've grown from two founders obsessed with a chalky tub of monohydrate into a team singularly focused on turning creatine into an everyday staple of a healthier life. We do one thing — creatine — and we obsess over every detail of it: quality, taste, format, and the entire customer experience. We're growing fast across digital and retail, and we're looking for people who want to build something focused, well-crafted, and genuinely useful.
The Role
We're hiring a Retail Operations Manager to be the owner of operational truth for our retail business. This person translates retail opportunities, distribution, and commitments into operational execution — so what we promise a buyer is exactly what we ship. Sitting between our Retail and Operations teams, you'll give both something they need as we scale: visibility and proactivity.
This role is for someone with:
- Deep experience running retail operations for a CPG brand across national retailers
- Fluency in the retail order-to-cash flow: EDI, ASNs, routing guides, OTIF, and compliance
- A knack for spotting problems in POs, inventory, or freight before a buyer does — and bringing the fix
- Comfort translating sales plans into forecasts that inventory planners can actually use
- A sharp eye for chargebacks and deduction
