IT Help Desk Technician

Come join our team at Crest Operations! With companies located across the United States, Crest Industries is committed to bringing together the best people and the right resources to meet today’s challenges and deliver the innovations of tomorrow. With significant recent growth and company acquisitions, Crest more than ever is a catalyst for change, using a little grit and a lot of determination to drive a forward movement for our customers and our employees. ABOUT THE ROLE Enjoy solving problems and helping people? Crest Operations is looking for an IT Help Desk Technician to support employees across the Crest Industries Family of Companies. You’ll help employees get back to work when technology gets in the way by troubleshooting computer issues, setting up equipment, and providing clear, friendly support. You’ll work alongside Systems Administrators and Engineers, build your technical skills, and contribute to projects that support our businesses. Whether you’re finishing school, beginning your IT career, or bringing years of hands-on experience, we’d like to hear from you. We’re looking for strong customer service, practical problem-solving skills, and a willingness to learn. Training and responsibilities will reflect the experience you bring. What You’ll Do Provide technical support to employees in person, by phone, through email and support tickets, and using remote support tools. Troubleshoot hardware, software, Microsoft 365, connectivity, printer, and other common