ABA Care Coordinator (English/Chinese Speaker)

We are seeking a Chinese-speaking ABA Care Coordinator to support our Clinical Operations team by coordinating therapist schedules, tracking client authorizations, and ensuring continuity of care. This role serves as a key liaison between therapists, clinical staff, and families, ensuring services are delivered efficiently and scheduling disruptions are resolved promptly.

The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced healthcare environment. Fluency in English and Chinese is required to effectively communicate with clients, families, and internal teams.

Job Responsibilities

• Coordinate therapist-to-client scheduling based on availability, location, language, and clinical needs.
• Maintain accurate therapist and client schedules while managing cancellations and scheduling changes.
• Track client authorization hours and coordinate with clinical and billing teams regarding upcoming expirations.
• Maintain accurate records in scheduling and case management systems.
• Communicate with therapists, clinical staff, and families regarding scheduling, appointments, and service updates.
• Support new client onboarding by coordinating schedules following authorization approval.
• Escalate scheduling conflicts, staffing gaps, and authorization issues as needed.
• Generate scheduling reports and monitor scheduling trends to support operational effi