Solutions Administrator - Integrations

The Solutions Administrator – Integrations serves as the technical bridge between enterprise clients, Sales, Onboarding, Engineering, and third-party partners. The role owns the technical lifecycle of complex integrations, from discovery and solution design through API configuration, deployment, testing, and troubleshooting.

This role requires strong API and data integration expertise combined with client-facing communication skills to translate business requirements into scalable technical solutions across HRIS, ATS, and CRM platforms.

Key Responsibilities

• Lead technical discovery sessions to understand enterprise client integration requirements.
• Design integration solutions using standard connectors, custom APIs, or browser extensions.
• Manage API integrations from initial configuration and staging through production go-live.
• Configure complex field mappings, data flows, cost codes, departments, and account structures.
• Conduct end-to-end testing of API payloads, webhooks, callbacks, and workflows in sandbox environments.
• Troubleshoot REST/SOAP APIs, XML/JSON payloads, OAuth authentication, synchronization, and permission issues.
• Coordinate technical configuration and issue resolution with third-party integration partners.
• Create technical SOW components, Change Orders, workflow diagrams, acceptance criteria, and testing procedures.
• Create and manage Jira tickets for E