Vendor Engagement Specialist

The Vendor Engagement Specialist supports vendor relationships throughout the vendor lifecycle, including vetting, onboarding, ongoing relationship management, performance monitoring, and issue resolution. This role works directly with vendors and internal teams to address operational concerns, maintain accurate communication, and promote vendor accountability.

The ideal candidate is detail-oriented, adaptable, and comfortable working independently in a fast-paced environment while managing multiple priorities and maintaining productivity and accuracy standards.

Key Responsibilities

• Support vendor vetting, onboarding, and ongoing relationship management.
• Communicate directly with vendors to investigate delays, answer process-related questions, and resolve operational issues.
• Monitor vendor performance, error trends, rechecks, and key metrics to drive accountability.
• Participate in vendor meetings and help address performance or operational concerns.
• Proactively identify, report, and escalate vendor-related issues when necessary.
• Maintain client and internal team updates regarding vendor delays and other relevant issues.
• Conduct regular queue cleanups and maintain operational accuracy across vendor files.
• Follow established policies, procedures, and workflows.
• Collaborate with internal teams and provide cross-functional support.
• Complete special projects and add