French Service Desk Agent

As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our French Speaking stakeholders.

The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.

Responsibilities:

• Manage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems.
• Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third-parties), and Quality Engineering teams.
• Coordinate regular calls with the client, for refills and upgrades to product accessories.
• Process both client-generated and internally generated service request tickets, within specified delivery times.
• Administrative support to certify client details, and alter any incorrect information within our stakeholder’s client database.
• Provide services to clients like: Air Liquid; Goldman Sachs, eBay, Fiat, NHS Hospitals (UK), Cambridge Universities with high level of responsibility.
• Managing supply related requests: by phone, by portals, by email, or even by chat.
• Our clients request consumables that can be either: tonners, fusers, drums (part of a printer), in summary anything that is consumables within the printer</