Norwegian Quality Analyst for Online Video Platform - LIS2

Our client is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era.

Responsibilities

• Works closely with Quality Assurance Leaders to aggregate, prioritize, and report top issues impacting decision accuracy for its market and workflow
• As new Content Policies are developed and prototyped, provides details to local teams around the impact of the policy change on the team’s current work.
• Delivers “on-spot” training to auditors on new or changing Content Policies as well as “refresher” trainings on existing Content Policy
• Audits decision accuracy and actively reviews decision accuracy audits to ensure consistency and alignment with internal standards and policies
• Manages investigations of escalations of inaccurate decisions to understand the root cause(s), especially in cases where policies are new, the content is ambiguous, or the decision has an outsized impact if incorrect
• Mentors’ agents on the use of quality tools and systems
• Develops process documentation and aggregates feedback about the functionality of quality tools

Requirements

• Fluency in English and Norwegian (ideally native);
• Experience in Quality Analyst role (at least 1 year in BPO environment);
• Demonstrated capacity for critical thinking, analysis and attention to detail;