Reservations Agent - Malta - Italian - MT2

Living in Malta offers an incredible experience full of positive aspects. This Mediterranean island has a rich history, a unique culture and stunning natural beauty. Here are some positive messages about living in Malta: Nice weather, rich cultural aspects, historical beauties and incredible environment!

Tasks;

• Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales
• Achieve performance targets (sales, call-handling and quality) as set out by the Market Manager and Team Leaders
• Communicate to Team Leaders all relevant customer feedback to facilitate on-going improvements in our service quality and customer experience
• Track all reservations on-request and provide the customer with an effective support
• Working as part of a team and be able to stimulate and motivate others while being aware of and responsive to their needs and concerns
• Assist other markets by handling cross-market calls, ensuring that as many calls as possible are handled and converted into sales
• Dealing with customer complaints in a professional manner
• Ad-hoc tasks as assigned by the Team Leader

Requirements

• Technical skills: familiar with knowledge of Microsoft Office programs such as Excel and Word.
• Fluency in Italian and English
• Good sales and/or customer service skills from previous