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Posted 5y ago•Sofia, Sofia City Province, Bulgaria

Social Media Content Review Analyst - Armenian Speakers - BLG1

MiddleOn-site (Sofia)Salary undisclosed
Job Description

With a team of over 3,500 members in Sofia and Plovdiv, our client is the biggest employer in the Business Process Outsourcing (BPO) sector in Bulgaria and a leader in the industry globally. Priding themselves on their exceptional company culture, their people sit at the heart of this organisation, with access to outstanding professional development opportunities in an international setting, a high energy, innovative environment, and fantastic company benefits.

Do you have a passion for online social media, want to be part of a fast-growing international team responsible for assuring a positive experience for millions of users every day and resolving unique online community challenges? If yes – we have an ideal job for you!

For our location in Sofia, we are looking for a Social Media Content Review Analyst with Armenian, offering long-term stability in a permanent placement role.


Responsibilities:

  • Assist our community and help resolve inquiries
  • Respond to user inquiries with speed, empathy and accuracy
  • Use market specific knowledge, signals and insights to improve the support of our users
  • Become and remain well informed about client’s products and community standards
  • Make well-balanced decisions to be an advocate for our community
  • Display a commitment to doing what’s right for our community and support the client’s mission
  • Investigate and resolve issues that are reported on clients
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