Social Media CR Analyst with Swedish+English BLG1

Cross Border Talents is looking for Swedish Native Speakers for the position of Customer Support Agent to work in Sofia - Bulgaria.

Our Client

"is the leader in the BPO sector in Bulgaria. We have almost 50,000 team members across 20 countries. TELUS International Europe offers contact center solutions, ITO and creative customer service support for global customers in over 50 languages" Our client is a leading provider of multilingual player support localization and testing services for the games industry.

As a Social Media Content Review Analyst you will be a part of a great team and all together will:

• View and action potentially violating content on an ongoing basis
• Conduct objective, fair, unbiased, and investigations into reported content
• Be an expert on internal policies and stay up-to-date with policy updates
• Identify and share observed patterns about reported content to improve performance

Requirements

We’re looking for someone with:

• High attention to detail and content
• Ability to defend decisions and provide context in thought process
• Ability to identify patterns in behavior that can be leveraged for improved decision-making
• Strong organizational and time management skills to deal with shifting priorities and high volumes of work
• Flexibility to work any assigned shifts, which may include early mornings,