Aftermarket Sales Representative

Summary

We are seeking a dynamic and motivated Aftermarket Sales Representative (ASR) to join our team. The ASR will be responsible for generating service and parts business by building relationships with new customers in an assigned territory. This role involves supporting existing accounts to enhance service levels and customer satisfaction. The ASR will collaborate with company personnel to develop and maintain customer relationships. This position reports to the Service Manager or Branch Manager, depending on the branch's size or scale.

Requirements

Key Responsibilities:

• Manage customer accounts and their requirements effectively.
• Develop new service and parts business within the assigned territory through cold calls, service presentations, and follow-ups on leads.
• Generate new service business for the branch by securing orders for truck repairs on core and non-core products.
• Identify and sell PMP agreements to new customers.
• Negotiate tailored service and training agreements with existing and new customers.
• Identify additional opportunities to sell support products, truck repairs, battery sales, rental leads, and training opportunities.

• Process customer orders courteously, efficiently, and timely.
• Respond to sales leads within the agreed KPI timeframe.
• Build sustainable relationships of trust through open an