Branch Operations Administrator

About the Role

We are looking for a proactive and organised Branch Operations Administrator to join our team and support the National Service Department through the utilisation of the various data sources available via the AS400 system to maximise the efficiency and productivity of the Crown Service business in Australia.

The successful candidate will have a full understanding of the reporting and analysis requirements to make Crown compliant with contractual commitments, as well as drive competitive advantage.

Requirements

Key Responsibilities

• Collate data and information relating to the Incentive Program to produce monthly reports, Portal announcements, payments and certificates.
• Create and develop reports for Australia monthly thorough collating monthly results data from AS400.
• Produce the unit deliveries report for Aftermarket Sales Representatives to ensure that appropriate post delivery service is provided.
• Assist the Branches with information and requests relating to service operations.
• Coordinate and manage the New Year implementation of KRA's, KPI's, Labour Rates and Customer discounts for Australia. Working with the Service Managers and Branch Managers to ensure all is in place for April 1.
• Ensure the AS400 system is maintained with accurate information always for all Customers.
• Monitor and record overhead expenses for National Se