National Aftermarket Account Manager

About the Role

We are seeking a proactive National Aftermarket Account Manager to manage strategic customer relationships at both corporate and site levels by ensuring service commitments, performance expectations, and customer outcomes are consistently achieved and, where possible, exceeded.

This role is responsible for the leadership, coaching, development, and performance of the National & International Account Fleet Support Team as well as identifying growth opportunities, establishing and strengthening customer relationships, and driving revenue across Crown’s products and services portfolio.

Requirements

Responsibilities & Duties

• Manage key performance metrics and service outcomes for assigned National & International Accounts to determine monthly, quarterly, and yearly performance.
• Establish and maintain a relationship with all customers as the primary contact for all aftermarket support issues via all communication channels (in-person visits, email, phone).
• Lead and coordinate the National & International Account Fleet Support Team activities across assigned accounts, ensuring resources are effectively deployed to meeting customer expectations and business objectives.
• Technically analyse fleet operating data, cost-per-hour metrics, asset utilisation, and maintenance trends to identify improvement opportunities and propose fleet management