Service Manager

About the Role

An opportunity exists for a Senior Service Manager to lead our Sydney Service operations, overseeing a workforce of 100+ employees across field service and workshop environments. Reporting to the Branch Manager, this role holds full accountability for service operations, P&L performance, financial management, cultural transformation, and operational turnaround within a large-scale industrial service business.

This is a business-critical leadership role, requiring an experienced leader who can stabilise, transform, and deliver sustained improvements across safety, people, financial performance, and customer outcomes. With the Asia Pacific Head Office based in Sydney, this role offers a clear pathway into regional or executive leadership roles.

Requirements

Responsibilities & Duties

• Lead and manage a large-scale service operation (100+ staff) across field service technicians and workshop teams
• Provide leadership to multi-layer management structures (5 direct reports + 2nd tier leaders)
• Take ownership of P&L, budgeting, forecasting, cost control, labour recovery, and financial performance improvement
• Drive a service business turnaround, improving profitability, utilisation, productivity, and operational efficiency
• Lead change management and cultural transformation initiatives to build a high-performance, accountable workforce