Trainer

We are looking for an experienced Trainer to join our Training team in Mexico and support employees across multiple brands. In this role, you will be responsible for creating, delivering, and maintaining training programs that strengthen employee performance, product knowledge, customer experience, and operational excellence. This is a hands-on training role. We are looking for someone who can do more than deliver a presentation—you should be able to teach complex information clearly, facilitate learning, coach employees, create effective training materials, and quickly learn new systems and processes. The ideal candidate is comfortable leading instructor-led training independently, adapting their teaching approach to different learners, and creating engaging learning experiences across virtual environments. What You'll Do Develop, update, and maintain training programs for new hires and existing employees. Facilitate instructor-led training sessions across customer service channels, including phone, chat, email, and SMS. Create and maintain training materials, including PowerPoint decks, job aids, manuals, videos, guides, and LMS/eLearning modules. Translate complex systems, processes, and policies into clear and practical learning content. Provide coaching and feedback to address skill gaps and support employee development. Evaluate training effectiveness using learner feedback, performance results, and operational data. Continuously improve training programs based on busin