Licensed Autobody Technician

CSN Collision was founded in 2002 by four successful collision repair owners to help independent repair facilities improve performance through training, operational support, and marketing initiatives. Today, CSN Collision is a leading collision repair network with over 400 locations across Canada, the United States, and Italy.

In addition to its franchise network, CSN operates a growing group of corporate-owned collision repair centres across Ontario, focused on delivering safe, high-quality repairs and exceptional customer experience.

Job Summary:

The customer service representative ensures that the customer who comes through the door knows that we as a team at CSN will handle all repairs, questions, or issues they may need resolved in a friendly and professional manner. The CSR’s goal is to ascertain the customers’ needs and determine how best to meet them and provide them with viable options and cost-effective solutions. This role ensures that they keep the customer and insurance company up to date on the process of each repair and help to maintain the flow of all repairs by entering and exiting the shop.  Providing quality customer service makes for a great experience at our shop.

Primary Objectives of the Role

• Customer & Vendor Support: Handle inquiries from customers and vendors via phone, email, and in person. Maintain a professional and positive approa