Office Administrator

At JJH Auto Body, we take pride in providing high-quality collision repairs while delivering an exceptional customer experience. We're looking for a friendly, organized, and detail-oriented Office Administrator to be the first point of contact for our customers and help keep our front office running smoothly.

If you enjoy working with people, thrive in a fast-paced environment, and have experience in the collision repair industry, we'd love to hear from you.

Responsibilities

· Greet customers and provide a welcoming, professional experience

· Check customers in and assist with vehicle drop-offs and pick-ups

· Communicate repair updates to customers throughout the repair process

· Answer incoming phone calls and respond to emails professionally

· Schedule appointments and coordinate with the production team

· Create, update, and manage repair orders using CCC ONE

· Match invoices and receipts to repair orders and maintain accurate records

· Process customer payments and assist with basic office accounting tasks

· File and organize repair documentation and insurance paperwork

· Assist with administrative tasks to support daily shop operations

· Maintain a clean and organized reception area

Qualifications

Requirements

· Previous experience in a collision repair shop or automotive service office preferred

· Experience using CCC ONE management