Junior IT Support & Workplace Operations Specialist (m/w/d)

Shape the utilities market of the future with us!

Permanent / Full-time / On site in Ilmenau, Erfurt or Leipzig (3 days per week) / Start ASAP

We are looking for a Junior IT Support & Workplace Operations Specialist to support Cuculus employees with daily IT needs and to manage the operational processes around users, equipment, access, and IT assets.

This role is ideal for someone organized, service-oriented, technically curious, and interested in developing a career in IT operations.

Your Role at a Glance

Onboarding & offboarding

• Coordinate employee onboarding, transfers, and offboarding across our three offices and remote locations, using clear checklists and approval processes.
• Purchase, prepare, configure, and deliver laptops, mobile devices, accessories, applications, accounts, and access rights for new employees.
• Collect company equipment during offboarding and coordinate account deactivation, access removal, secure wiping, and disposal.

Daily IT support

• Handle daily IT support tickets and resolve common hardware, software, account, access, and connectivity issues.
• Support users with Microsoft 365, email, browsers, MFA, VPN, Wi-Fi, printers, and standard workplace applications.
• Monitor ticket priorities, communicate progress to users, and escalate unresolved, high-impact, or security-related issues