Customer Service Administrator

Company Description

Who are Culina?

Culina is the UK’s leading independent specialist supply chain partner, trusted by some of the nation’s best recognised food, fast-moving consumer goods (FMGC) and retail brands. We're proud to employ over 22,000 colleagues across 100+ locations nationwide, supported by a fleet of more than 5,500 trucks and trailers delivering every day.

We currently have an exciting opportunity in our Chilled & Fresh division – from supplier to shelf, we make fresh supply chains simpler. Our expertise in temperature-controlled logistics ensures products are delivered safely, efficiently and on time, helping customers maximise availability and minimise waste.

Job Description

Life in this role

As part of our Chilled & Fresh division, we have an exciting opportunity to join the team as a Customer Service Administrator.

Salary: £27,040

Shift: Tuesday – Saturday 09.00hrs -17.00hrs

As a Customer Service Administrator you will provide our customers and clients with excellent service and contacting customers regarding orders where required. The role will handle the customer returns on a daily basis and also provide assistance with admin tasks to support teams across the business when required.

Key Duties of a Customer Service Administrator:

• Point of call for all customer queries.
• Responding to customer service emails.
• Contacting customers regarding order queries.
• Communicating delivery times and options.
• Updating clients on previous orders.
• Customer returns – dealing with returns daily and handling as required.
• Ensure customer / client reports are completed/formatted correctly and communicated in accordance with agreed timeframes.
• Ensure customer / client non-conformance is properly recorded and fed-back to the client and corrective action taken.
• Ensure the completion and circulation of reports to relevant stakeholders.
• Other administration tasks as determined by the Customer Contract Manager.

Qualifications

What you’ll need ...

• Strong communication skills with the ability to build rapport. 

• Computer literate with a good working knowledge of MS Office.

• Excellent organisational skills with the ability to demonstrate a high level of expertise in a busy and demanding environment.

• Have a flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year. 

• Able to work to tight deadlines and manage your own time effectively.

Additional Information

What is in it for you?

If you're looking for a role where you can make an impact, develop your career, and be part of a team that works as one to achieve great results, we'd love to hear from you.

• Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.
• Wellbeing Support – your wellbeing matters to us. Through our Employee Assistance Programme, you'll have 24/7 access to confidential counselling and legal support, whenever you need it.
• Eye Care Vouchers – free eye tests and discounts on prescription glasses.
• Reward & Recognition – we love celebrating great work, we recognise those who go above and beyond.
• Everyday Discounts – our benefits platform gives you access to discounts from over 50 leading retailers, helping your money go further every day.