Customer Service Executive
Job title: Customer Service Executive
Contract Type: Full Time Permanent, subject to 6 months' probation
Location: Claregalway, Co. Galway
Salary: €31,050 per annum, paid monthly
Culligan Home Ireland, a leader in the water treatment, is seeking a customer-focused and reliable Customer Service Agent to join our growing team. In this vital role, you will be the first point of contact for our customers, providing outstanding support and assistance across our range of water treatment services and solutions. You’ll work in a fast-paced environment, resolving issues, managing service bookings, and ensuring customer satisfaction.
If you’re passionate about helping people, have excellent communication skills, and enjoy working as part of a supportive team, we’d love to hear from you.
Core role and responsibilities:
- Respond to customer inquiries promptly, professionally, and with empathy via phone, email, or CRM platforms.
- Manage service bookings and product orders, including routing vans and coordinating with field technicians.
- Process customer accounts, update records, and ensure accurate data entry.
- Troubleshoot and resolve customer issues or complaints to a satisfactory conclusion.
- Promote and upsell appropriate services and products where relevant.
- Collaborate with o
