Key Account Support Executive

As a Key Account Executive, you will deliver exceptional customer service to a portfolio of strategic customer accounts, acting as the primary point of contact for day-to-day account management. You will build and maintain strong customer relationships, proactively resolve queries, and ensure service levels are consistently met. Working closely with customers to understand their needs, you will play a key role in driving customer satisfaction, retention, and account growth while ensuring a seamless experience across Culligan’s products and services.

Requirements

• Experience working within a customer service, contact centre, account support, or sales environment, ideally B2B.
• Proven experience managing key or strategic customer accounts.
• Excellent written and verbal communication skills with the ability to build trusted relationships at all levels.
• Strong problem-solving and analytical skills, with the ability to identify issues and implement customer-centric solutions.
• Knowledge of contract management, invoicing, billing, and credit control processes.
• Confident negotiating service agreements, pricing discussions, and customer solutions.
• Ability to work collaboratively across multiple departments to ensure seamless service delivery.
• A track record of delivering outstanding customer service and successfully resolving customer queries and escalations.
• Experience using CRM systems,