Operations Supervisor
African Diamond Tours & Incentives is one of Southern Africa’s leading inbound travel companies, specialising in the Turkish market. We are passionate about creating exceptional, tailor-made travel experiences—from group travel and incentive programmes to large-scale events, conferences, and special occasions.
Our success is built on innovation, deep destination expertise, and a personalised approach that ensures every journey reflects the very best of Africa.
If you are passionate about tourism, thrive in a dynamic, fast-paced environment, and enjoy working collaboratively to deliver operational excellence, this is an exciting opportunity to make a meaningful impact.
Role Overview
This position is responsible for planning, organising, directing, and overseeing the day-to-day operational requirements of the business, ensuring efficiency, quality, and exceptional service delivery.
Key Responsibilities (including but not limited to):
- Lead, motivate, and support the Reservations Consultants to consistently deliver outstanding service and operational excellence.
- Foster a positive, high-performance culture rooted in collaboration, accountability, and continuous improvement.
- Oversee daily operations, ensuring efficient workflow management and adherence to quality standards.
- Provide guidance and support on complex itineraries, destination expertise, and customer requirements
