Senior Engineer I, Field Process
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
Job's mission
As a Field Process Engineer, you will be responsible to understand our customers’ needs and provide process support and subsequent implementation with alignment with BUs to ensure we deliver service and value to meet even exceed customers’ expectation.
As a key driver of business success, you will play a vital role in strengthening and enabling business success through developing and improving processes run on our tool sets at customer sites.
Job Responsibilities
- Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.
- Drive continuous improvement of the customer experience through team, process and support tool development.
- Drive and manage new product installs and subsequent process development.
- Leading new site start up and planning/risk assessment for readiness/execution successfully to get customer recognition and satisfaction.
- Define project scope and resource planning together with BU, escalate to Manager for resource gap.
- Support CS EE /Sales/BU as one team to success site base operation/service.
Requirements
- Master Degree or above.
- Solid technical knowledge and deep business perspective in the Semiconductor industry, preferably in CVD/ALD/Furnace/EPI related.
- Strong industry experience that support complex instrumentation, applications and informatics.
- Ability to work in a team environment with tight deadlines and multiple priorities.
- Ability to collaborate with others to find the best solutions
- Good command of English
主な業務内容（Job Responsibilities）
- お客様の現状のニーズを評価・理解するとともに、将来的なニーズを先取りし、長期的かつ持続可能な関係構築およびソリューション提供を行う
- チーム体制、業務プロセス、サポートツールの改善を通じて、顧客体験の継続的な向上を推進する
- 新製品の立ち上げ導入およびその後のプロセス開発を主導する
- 新規サイトの立ち上げをリードし、計画策定やリスク評価を実施しながら、円滑な立ち上げと運用を実現し、お客様からの高い評価と満足度を獲得する
- BUと連携してプロジェクト範囲や必要リソースを定義し、リソース不足がある場合はマネージャーへエスカレーションする
- Customer Support Engineer（CSE）、営業部門、BUと一体となり、サイト運営およびサービス提供の成功を支援する
応募要件（Requirements）
- 修士号以上の学位を有する方
- 半導体業界における高い技術知識とビジネス視点をお持ちの方
- 特にCVD、ALD、Furnace、Epitaxy（EPI）領域の経験があれば尚可
- 複雑な半導体製造装置、アプリケーション、およびデータ活用に関する豊富な実務経験を有する方
- 複数の優先課題やタイトな納期の中でも、チームの一員として成果を出せる方
- 関係者と協力しながら最適な解決策を導き出せる方
- 英語でのコミュニケーションが可能な方
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.
