Supervisor, Service Operations

Supervisor, Service Operations

The Service Operations Supervisor is responsible for leading frontline service execution at Curri. This role focuses on coaching and developing Service Representatives and Specialists, ensuring real-time queue coverage, and resolving escalations to deliver consistently reliable, high-quality customer outcomes. This role exists to strengthen day-to-day operational leadership and support as the service organization continues to scale, ensuring teams are supported in real time and consistently held to high performance standards.

What you will do:

• Lead, coach, and develop a frontline service team through weekly or bi-weekly 1:1s, with a strong focus on individual performance, accountability, and career development.

• Own day-to-day service operations, including live queue execution, shift coverage, and adherence to service level commitments.

• Serve as the primary escalation lead for complex deliveries and customer issues, exercising strong judgment under pressure and delivering top-tier customer service.

• Develop, document, and maintain Standard Operating Procedures (SOPs), ensuring consistent training, engagement, and alignment to current processes.