Software Engineer, User Operations

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars.

SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next.

About the Role

We're hiring a Software Engineer for our User Operations team to own and build our product quality infrastructure and tooling — the systems that capture, triage, route, and acts on customer and product feedback at scale. You'll work on everything from intelligent bug reporting pipelines to software that captures customer feedback at scale to systems that give our business real-time visibility into our strongest Voice of the Customer signals.

This is an internal-facing role with direct impact on product quality. You'll be building the systems that clo