ADVENTURE AWAITS – JOIN OUR NEXT BIG CAMPAIGN!

🇩🇪 Sprichst du fließend Deutsch? Dann suchen wir dich!

Ready to take your customer service career to the next level?

We’re looking for a German-Speaking Customer Support Executive to join our exciting international campaign!

As part of the team, you’ll be the first point of contact for customers and business clients, helping them navigate their experience and ensuring every interaction is handled with professionalism, care, and a solution-focused approach.

Your Mission

As a Customer Support Executive, you’ll be supporting both business clients and parking customers, making sure their experience is smooth from start to finish.

You’ll handle customer queries across multiple channels, investigate more complex issues, and help deliver the high-quality service customers expect.

What You'll Be Doing

• Delivering world-class customer support in German and English via Zendesk.

• Assisting customers through chat, email, and voice channels.

• Handling and resolving escalated Level 2 customer queries and tickets.

• Investigating Penalty Charge Notice (PCN) appeals.

• Developing and maintaining strong knowledge