Head of Onboarding - Customer Onboarding
Join Customs4trade as Head of Onboarding – Shape the Future of Customer Implementation in a Fast-Growing Tech Company!
Are you a proven delivery leader who knows how to scale a team while still staying close to the work? Customs4trade (C4T) is looking for an experienced Head of Onboarding to lead our growing Customer Onboarding & Implementation Services team.
At C4T, we're rethinking the way companies handle customs and trade compliance—using cutting-edge technology and an agile mindset. We partner with Fortune 500 companies to streamline their global trade operations, and as Head of Onboarding, you'll own the strategy, structure, and performance of how we bring enterprise customers live on CAS—while still running select implementations yourself.
Our implementations are highly consultative and complex, combining enterprise SaaS delivery with intricate customs and logistics workflows—requiring strong leadership, deep stakeholder management, and a hands-on understanding of what it actually takes to deliver.
🔥 What You'll Own
- Lead and grow the Onboarding & Implementation Services team, setting direction, priorities and delivery standards.
- Personally lead key implementation projects from scoping through go-live, staying close to the customer and the work.
- Own delivery performance across the tea
