Thought Leadership & Market Intelligence Lead - Luxury

About CXG:   

Founded in 2006, CXG is a global customer experience company uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.   

The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation.   

We are passionate about delivering impact.  
Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.   

We are looking for a thought leadership expert with the editorial vision to spot what matters next, the conviction to shape CXG’s point of view, and the writing talent to make it influential across luxury retail, beauty and cosmetics, watches and jewellery, automotive, and hospitality. 

What will you be doing?

Reporting to the Chief of Staff, you will lead CXG’s Thought Leadership and Market Intelligence functions. You will define the topics on which CXG should have a distinctive and credible point of view, turn CXG’s proprietary data, expertise and market knowledge into original external content, and position the company ahead of emerging developments in customer experience, luxury and its priority verticals. 

This is a hands-on role: y