Back Office Support Specialist

Company Overview

CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.

Your Role:

- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.

- Coordinate with risk dept on leverage changing request, or any escalated trading issues

-Communicate with TL and sales on regular basis to perform specific IB request or re-organizing network structure

-Liaising with technology provider on any complex situation dispute

- Cross checking with PSP on funding issues

- Managing internal ticketing on any feedback or issues arise within the dept

-Performing financial checks on any transaction or transfer within the system

- Collecting appropriate information of any complaint on technical perspective

-Performing KYC validation and responsible for opening, amending, reviewing and exiting clients according to established policies and procedures.

- Contributing continuous improvement to enhance the operational efficiency and effectiveness of fraud operation processes.

Requirements

-A bachelor’s degree in business or related field.