Posted 1mo ago•Remote
Support Engineer (Mandarin Speaking)
MiddleRemoteSalary undisclosed
Required Skills
PythonAzure
Job Description
Job Description: Support Engineer (IT Operations)
Position Summary
The Support Engineer will provide technical support and IT operations assistance across China and international locations. The role focuses on Microsoft 365, Intune, endpoint management, ticketing systems, network monitoring, user support, and incident escalation.
The successful candidate should be a strong problem-solver with good communication skills, technical knowledge, and fluency in English and Mandarin Chinese. The role requires collaboration with teams across different time zones.
Key Responsibilities
1. Microsoft 365 & Intune
- Manage Microsoft 365 users, licenses, permissions, mailboxes, distribution lists, Teams, and SharePoint.
- Support joiner, mover, and leaver processes.
- Monitor Microsoft 365 service health and troubleshoot issues.
- Enroll and manage Windows, macOS, iOS, and Android devices through Intune.
- Deploy applications, updates, and security policies.
- Manage device compliance and configuration profiles.
- Troubleshoot Intune enrollment and synchronization issues.
- Generate endpoint compliance reports.
2. China IT Support
- Provide technical support and guidance to the China IT team.
- Assist with China-specific IT, firewall, ISP, VPN, and connectivity issues.
- Coordinate technical activities betwe
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