Client Success Manager
Cynet Health is an award-winning, Joint Commission–certified healthcare workforce solutions company headquartered in the Washington, D.C. metro area. We partner with healthcare organizations nationwide to deliver high-quality clinical and allied staffing solutions across a wide range of care settings.
About the Role
The Client Success Manager (CSM) owns and grows a regional and/or nationwide portfolio of healthcare staffing accounts, primarily within MSP programs. This role is highly client-facing and accountable for TOA growth, portfolio performance, client satisfaction, and operational alignment across primarily clinical and some allied/non-clinical programs.
The CSM serves as the primary point of contact for assigned clients and is responsible for defining client expectations, setting MSP-specific submission standards, and ensuring internal teams are aligned to meet program requirements.
Key Responsibilities
- Own and manage a regional and/or nationwide MSP portfolio of healthcare staffing accounts.
- Build and maintain strong client relationships through regular communication, performance reviews, and proactive engagement.
- Drive TOA growth by managing open requisitions, identifying expansion opportunities, and aligning staffing strategies to client demand.
- Define, document, and communicate MSP-specific submission requirements and expectations to recruiting teams.
- Partner with recruiting
