Infrastructure Support Manager (ITIL, Business Development, Customer Service)
D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
For this role, we are looking for a contractor to join us for about 20 hours per week.
Tasks and Responsibilities:
- Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed
- Develops plans to ensure that the organization has appropriately skilled resources to meet organizational objectives and commitments. Manages the effective implementation of resource planning, recruitment, selection, assessment, on-boarding and transitioning of resources
- Manage departmental (and therefore business) IT risks; identifying, mitigating and recommending solutions to Head of I
