AP - Mortgage Administrator & Client Support | Remote South Africa

We are seeking an organised, proactive, and detail-oriented Mortgage Administrator & Client Support specialist to join Mortgage Style as a dedicated remote team member.

Mortgage Style is an established UK mortgage brokerage with an experienced adviser and administration team. This role combines practical mortgage case progression with warm, professional client contact—ensuring incoming customer enquiries are met with a prompt, welcoming response while keeping existing mortgage applications moving smoothly behind the scenes.

As you gain experience and complete training, there will be scope to expand your responsibilities into more complex mortgage administration. This is an excellent opportunity to work closely with an established UK team, managing daily pipelines and delivering an exceptional client experience.

Key Responsibilities:

Mortgage Case Progression

• Queue Management: Work through the daily case queue systematically and follow up on all outstanding actions.
• Third-Party Chasing: Proactively contact lenders, valuers, and solicitors to keep mortgage applications progressing efficiently.
• Pipeline Monitoring: Monitor case updates, maintain meticulous records, and flag delays or missing information promptly.
• Team Support: Provide reliable operational assistance to the UK administration team during peak periods and holidays.

Inbound Enquiry Handling & Client Booking

• P