Customer Success Specialist - SAAS
Position : Customer Success Specialist
Salary : 1500 - 2,000 NZD
Working Hours & Conditions : NZ Business Hours
About the Company
Company helps associations and not-for-profits turn their expertise into learning that deepens member impact and sustains their mission. Our learning management platform supports professional bodies, member organizations and NFPs across New Zealand, Australia and, increasingly, North America.
We're a small, close-knit team that lives by three values:
● Radically Simple — complexity is the enemy of engagement, so we keep our software, services and processes simple, letting customers focus on their mission, not their tech.
● Joyfully Human — we bring warmth and personality to everything we do, because great software should come with great humans behind it.
● In Your Corner — we're partners, not just suppliers. We champion our customers' success, lift them up when they struggle and celebrate loudly when they win.
About the Role:
We're looking for a Customer Success Specialist who loves variety and takes real ownership. You'll be the friendly, capable face of companies for the customers - answering their questions, helping prospects see what's possible, checking in on how members are learning, and telling our story
