General Manager of Service Operations
A large, well-capitalized equipment and power systems organization is hiring a General Manager of Service to lead its divisional service business. This is a true operating seat, not a caretaker role. You will own the service P&L, the shop and field service teams behind it, and the customer relationships that keep critical operations running.
The division is growing on the back of data center construction, healthcare and municipal infrastructure, energy demand, and an installed base that keeps expanding. The company needs a leader who can scale the service organization to match it — someone who can build technician capacity, tighten operational discipline, and turn a busy department into a predictably profitable one.
What You'll Own
• P&L ownership. Full accountability for service revenue, gross margin, and departmental profitability — you build the budget, you defend it, you hit it.
• Team leadership. Recruiting, developing, and retaining technicians and front-line supervisors in one of the tightest labor markets in the industry. Building a bench and a career path is a core part of the job, not a side project.
• Operational performance. Technician utilization and billable efficiency, work-in-process aging, work order quality, warranty claim recovery, and parts-a
